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THE EXPERTS AT TECHNOLOGY MANAGEMENT
CORPORATION WILL HELP PROVIDE THE ANSWERS.
Voice Over IP (VoIP)/IP Telephony is all the rage
these days. Many are concerned that this technology
will require a wholesale replacement and displacement
of billions of dollars of costly legacy systems that
function perfectly well as voice transmission
technology. VoIP or IP Telephony offers the promise
of significantly less expensive services. Users can
initiate and receive IP phone calls via PC-to-PC,
Phone-to-PC or PC-to-Phone and Phone-to-Phone.
Today, there is no doubt that the technology works
and is generating revenues.
How can your business benefit? Technology
Management Corporation understands this new
technology and can help determine how it can fit into
your business plan. We can determine how call centers
can incorporate this technology and become “contact
centers” giving your business a competitive edge.
Additionally, we can successfully benchmark your
current technologies and determine how to
strategically transition to this advanced technology if
applicable. As with all transitions, we analyze your
business structure during our process so the timing
equals minimal business interruptions and a smooth
conversion. As our primary concern is to
increase efficiency and savings for your
technology needs, this process will
consider Customer Relations
Management, return on investment
and staffing needs.
PHASE 1: NEEDS ANALYSIS
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Current systems inventory and
applications reviews |
| • |
Peripheral systems inventories and
applications reviews |
| • |
Examinations and assessment of
current procedures and future needs |
| • |
Management interviews |
| • |
Financial objectives and cost controls |
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Internal operations and management
considerations |
| • |
Interim recommendations |
PHASE 2: REQUEST FOR PROPOSAL
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Compile identified requirements |
| • |
Customized RFP |
| • |
Determine appropriate vendors |
| • |
Facilitate vendor understandings of needs |
PHASE 3: VENDOR RESPONSES ANALYSIS
| • |
Clarify ambiguities |
| • |
Conduct competitive analysis |
| • |
Spreadsheet immediate and long-term
financial implications |
| • |
Negotiate bottom-line prices |
PHASE 4: SYSTEMS IMPLEMENTATION
| • |
Customize legal contracts |
| • |
Coordinate network & equipment vendors |
| • |
Ensure vendors are accountable on all deliverables |
| • |
Monitor completion and payments |
| • |
Termination of unnecessary network, equipment and
financial obligations |
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