How Efficient Is Your Contact Center?

These are some of the considerations to review in determining how to maximize your contact center:

• Traditional voice calls vs. web-based communications
• Social media integration
• Streamline menu options
• Remote/home agent resources
• Self-service options
• Key customers routed to the most qualified agents
• Frequency of disconnects – abandoned calls
• Desktop efficiencies
• If your clients hold – make it count – sell or inform
• Estimated wait time for calls in queue
• Opportunity for caller to leave a message but retain place in queue for a callback
• Outbound call applications
• Screen pops
• Maximize supervisor productivity
• Multi-site contact center environment
• Training materials
• Reference Materials

>>Click here to learn more about maximizing the efficiency of your contact center

These are some of the considerations to review in determining how to maximize your contact center:

• Traditional voice calls vs. web-based communications
• Social media integration
• Streamline menu options
• Remote/home agent resources
• Self-service options
• Key customers routed to the most qualified agents
• Frequency of disconnects – abandoned calls
• Desktop efficiencies
• If your clients hold – make it count – sell or inform
• Estimated wait time for calls in queue
• Opportunity for caller to leave a message but retain place in queue for a callback
• Outbound call applications
• Screen pops
• Maximize supervisor productivity
• Multi-site contact center environment
• Training materials
• Reference Materials

>>Click here to learn more about maximizing the efficiency of your contact center

Menu